Beyond Calories
Effective Date: July 06, 2026
Last Updated: July 07, 2026

1. Introduction

Welcome to Beyond Calories, a brand by AWC NutriVentures Private Limited ("Beyond Calories", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, nutrition consultations, meal planning, meal delivery, communication channels, and related services.

By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services Offered

Beyond Calories may provide services including, but not limited to:

• Personalized nutrition consultations
• Diet and wellness guidance
• Clinical diet support for lifestyle-related conditions
• Meal planning and subscription-based healthy meal services
• Customized meal delivery services
• Ongoing support via WhatsApp, phone, email, or other approved channels

All services are subject to availability, suitability, location coverage, and our internal review of your requirements.

3. Eligibility

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• If you are below the age of majority, you are using our services through a parent or legal guardian.
• The information you provide is accurate and complete to the best of your knowledge.
• You will not use our services for any unlawful or unauthorized purpose.

4. Client Responsibility and Disclosure

To provide safe and personalized nutrition guidance, you agree to provide complete and truthful information regarding:

• Existing health conditions
• Allergies and intolerances
• Medications or supplements
• Pregnancy / postpartum status where relevant
• Dietary restrictions and food preferences
• Relevant medical reports if requested or voluntarily shared

Beyond Calories is not responsible for issues arising from incomplete, inaccurate, or withheld information.

5. Nature of Services / Medical Disclaimer

Beyond Calories offers nutrition, meal planning, and wellness support services. Our services are designed to support healthy living and informed food choices.

Our services do not replace medical diagnosis, emergency treatment, or direct care from a physician or other licensed healthcare provider. You are advised to consult your doctor before starting any nutrition program, especially if you have a medical condition, are pregnant, breastfeeding, or taking medication.

Any health-related content on the website is for informational purposes only and should not be treated as medical advice.

6. Consultations and Recommendations

Our nutrition recommendations are based on the information provided by you and our professional judgment. Results may vary from person to person depending on compliance, health status, lifestyle, metabolism, and other factors.

Beyond Calories does not guarantee:

• Specific weight loss or body composition outcomes
• Guaranteed reversal or cure of any disease or condition
• Identical results for all clients

7. Meal Delivery Services

Where applicable, Beyond Calories may offer healthy meal planning and meal delivery services.

By subscribing to or ordering meals, you acknowledge that:

• Meals are prepared based on the selected plan or package.
• Delivery depends on service availability, logistics, weather, and operational conditions.
• You are responsible for providing accurate delivery details.
• Meal plans may occasionally require substitutions based on ingredient availability.

Allergy / Ingredient Responsibility

Please inform us of:

• Food allergies
• Severe intolerances
• Religious or medical dietary restrictions

Beyond Calories will not be liable for adverse reactions where allergy or dietary information was not fully disclosed.

8. Orders, Pricing, and Payment

Service fees, consultation charges, subscriptions, and meal plan charges will be communicated separately through our website, sales team, WhatsApp, invoices, or other official communication channels.

By making a booking or payment, you agree to the pricing, package details, and payment terms communicated at the time of purchase.

We reserve the right to:

• Change pricing
• Modify packages
• Update meal plans or consultation structures
• Refuse or cancel service requests due to operational limitations, suspected misuse, or safety concerns

9. Refunds, Rescheduling, and Cancellations

Consultations

Consultation rescheduling or cancellation requests must be made within the time communicated by Beyond Calories. Missed appointments or late cancellations may be non-refundable.

Meal Plans / Meal Subscriptions

Meal orders, subscription cancellations, pauses, refunds, or modifications will be governed by the package-specific policy communicated at the time of booking.

Refunds, cancellations, pauses, and rescheduling for consultations or meal subscriptions are subject to the package terms communicated at the time of purchase. Please contact Beyond Calories directly for support.

10. Delivery and Service Delays

We will make reasonable efforts to ensure timely service and meal delivery. However, Beyond Calories shall not be liable for delays caused by:

• Traffic, weather, public restrictions, or force majeure events
• Third-party delivery disruptions
• Incomplete customer address or contact details
• Circumstances beyond our reasonable control

11. Communication Consent

By contacting us or signing up for services, you consent to receive communications through:

• Phone calls
• SMS
• WhatsApp
• Email

These communications may include appointment reminders, follow-ups, meal delivery updates, billing messages, and customer support.

12. Intellectual Property

All website content including our brand name, logo, text, graphics, images, videos, educational content, website design, and service descriptions are owned by or licensed to Beyond Calories and protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

13. Acceptable Use

You agree not to:

• Use the website or services for unlawful purposes.
• Misrepresent your identity or health information.
• Attempt to hack or misuse our systems.
• Harass or impersonate our staff.
• Copy or misuse our service materials without authorization.

We reserve the right to suspend or terminate access for users who violate these Terms.

14. Limitation of Liability

To the maximum extent permitted by law, Beyond Calories, AWC NutriVentures Private Limited, its directors, employees, consultants, and affiliates shall not be liable for:

• Indirect, incidental, or consequential losses.
• Loss arising from inaccurate information provided by the client.
• Service delays or interruptions.
• Individual health outcomes.
• Undisclosed allergic reactions.

Our total liability shall not exceed the amount paid for the relevant service.

15. Indemnity

You agree to indemnify and hold harmless Beyond Calories, AWC NutriVentures Private Limited, and their team members from claims arising from:

• Your misuse of our services.
• Your breach of these Terms.
• False or misleading information provided by you.
• Violation of any applicable law or third-party rights.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use your information.

17. Third-Party Platforms

Our website may include links or integrations with third-party platforms such as WhatsApp, Instagram, payment gateways, or maps. We are not responsible for their operation or policies.

18. Modifications to Services or Terms

We may update, modify, suspend, or discontinue our services at any time. Revised Terms will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kochi, Kerala.

20. Contact Information